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Below are some of the most common light signals indicating different statuses on the SMART BRAKE solution. If you need further assistance, do not hesitate to contact us or watch troubleshooting videos

Søvn-modus

After 60 minutes of inactivity, both the brake unit (s) and the control (s) go into power save mode (standby). In this mode, the system stops sending out signals to save the battery.

  1. To “wake” the brake unit(s) push the activation button on (both) unit(s) once.
  2. To “wake” the remote(s) trigger the brake after the unit(s) has been activated.

NOTE: If not all controls are awakened after sleep-mode will fail-safe be activated.

Bremseenhet

TroublePossible CauseRemedy
Flashing Brake Light and USB Light flashes red every ten secondsUnder 25% battery capacityCharge whenever possible.
Flashing Brake Light every second and the USB light does not flashFail-Safe activated = Battery level at the Brake Unit is below 15%Turn off the Brake Unit by holding the activation button for 5 seconds. This will open the brakes, but the remotes will not work as the system it turned off. Charge for 3.5 hours.
Flashing Brake Light and USB Light flashes yellow every secondFail-Safe activated because of a Brake Remote has a battery level below 15%Turn off the Brake Unit by holding the activation button for 5 secounds. This will open the brakes, but the remotes will not work as the system it turned off. Charge the remote for 2.5 hours.
Flashing Brake Light and USB Light flashes blue every second1. The control flashes when you clamp the lever. – The brake lever lights up green/blue – The thumb brake illuminates green/red   2. Control is completely out of power – The control does not light up when you squeeze the lever.1.1. The control (s) has entered sleep mode. Trigger the control a few times. 1.2. Make sure the control is within signal range. If YES, synchronize control with the brake unit.   2. Charge control or replace the battery.
Activation button at the Brake Unit does not work The button might be stuck. When stuck there is no “click” sound when pushing it. Try to push the button from different directions to see if it loosens
Nothing works, even if it has been in the charger and it lights up next to the charging plug when it is in.Defective charger, battery, or circuit boardTry another charger and/or charging cable. If it does not work, the brake unit must be serviced.

Break Lever

TroublePossible CauseRemedy
A red flash every ten secondBattery level below 25%Charge whenever possible.
A red flash every secondFail-Safe activated = Battery level below 15%Charge now
Grenn/blue flash while squeezing the leverIs the lever within signal distance from the brake unit?YesNoIs the Brake Unit powered on?YesNo1.1. Lost contact with the brake unit. Sync control and device together. 1.2. The control must be within signal distance to work. 1.3. Lost contact with the brake unit. Sync control and device together. 2.1. The brake unit must be on to receive signals for the controller to signal that they are connected.
Yellow constant light signalThe brake Lever is in Bootloader mode.Waight two minutes.
Everything is functional, but there is no lightning signalsPossible defect lightning sourceSend to service
There are no functions or lightning signalsDrained batteryCharge for 2,5 hours
I have charge for 2,5 hours but there is no function or light signalsDirective charger or batteriTry another charger if it does not work – Send to service

HAND CONTROL

TroublePossible CauseRemedy
There are no functions when you activate the button even do the brake unit is powered on.Drained batteryChange battery CR2032
Red flash while squeezing the “Brake” button, but no reaction at the brake unit even do the brake unit is powered on.Lost contact with the Brake UnitSet the Brake Unit in synchronization modus and connect the remote

THUMB BRAKE

TroublePossible CauseRemedy
A red flash every ten secondBattery level under 25%Charge whenever possible.
A red flash every secondFail-Safe activated = Battery level under 15%Charge now
There are no functions or lightning signalsDrained batteryChange battery CR2032. Under the latch with three T8 screws.
Grenn flash while squeezing the leverLost contact with the Brake UnitSet the Brake Unit in synchronization modus and connect the remote
Red and green light is lightningRemote is in bootloader modeWaight two minutes.

Ledsagerstyring

Signal failure activates the safety brake (fail-safe). When a brake trigger comes out of reach of the brake unit (20-30m), the safety brake is activated. When the signal is restored, the brake cycle ends, and wheels will no longer be locked. It takes two seconds for the control to lose the signal until the fail-safe is activated. The safety brake ensures that the attendant always has contact with the brakes in every situation

Lading

It is recommended to charge approximately after every fourth trip to make sure you always have enough battery. Use the SmartBrake charger for both the brake Unit and the brake Lever. Brake trigger and Hand control use a CR2032 battery. The fully charged is signified by a green light after approximately 3 hours.

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